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Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. With so many products, services, technologies, marketing plans, pricing strategies and customer preferences,
the sheer complexity of CSP product offerings creates a business environment that is slow, complicated and ill-equipped to meet
ever-growing customer demands.
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CSPs are facing ever-increasing pressure to compete with a growing range of service providers, whilst trying to introduce new products and services to the market faster and at lower unit cost. EPM, underpinned by a Centralized Product & Service Catalog and providing efficient PLM processing, has been widely accepted as the strategic solution to address this challenge. However, the implementation path and success criteria for EPM are less clear. So to bring clarity and speed to adopting EPM, Tribold has developed a unique set of solution packages that guide CSPs along a realistic implementation path.
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Product Management has never been so important. The communications industry is having to adjust to massive changes. We are a product management
software company, delivering
world-class software products
specifically to the
communications industry.
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This IDC Flash provides insight into the value of enterprise product management software (a.k.a. a centralized product catalog). Today, there can be anywhere from hundreds to tens of thousands of products or service components (i.e., USOCs or SKUs) in a large service provider's "legacy" product catalog(s). Given the likelihood that this number will grow rapidly over time and that both internal and external user demands will apply greater pressure on CSPs for access and manipulation of that information, improved time to market, and creativity around new services and service mashups that leverage location, presence, context, content, and more, it is vitally important that CSPs have in place a robust, flexible, and simple-to-use enterprise product catalog.
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Enterprise Product Management Inplementation - Using Tribold EPM to achieve a transformation of concept-to-market processes
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Tribold EPM Implementation - A Transformation from bespoke enterprise services delivery to product factory
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To truly optimise the customer experience, there is a vital dependency on optimising the product experience. This Tribold industry report explains how the product experience underpins a satisfying customer experience.
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CenturyLink has set out to transform its delivery of services to enterprise customers from highly customized offerings into a product assembly line.
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Read about Tribold in the article: Transforming the back office - a catalog of opportunities.
View Online
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The application of analytics to business decisions is one of the most hyped aspects of the modern business environment. Businesses whose success is widely attributed to the quality of the analysis that helps drive key aspects of their business models (such as Amazon.com) have made analytics a pervasive topic in discussions with organizations looking to capitalize on previous investments and drive competitive advantage. Flexible, traditional business intelligence (BI) tools often lack the "packaging" required to facilitate uptake across the enterprise. In response to this requirement, Tribold provide an analytics option, built in conjunction with the Tribold EPM application, which is specifically tailored for Product Management/Marketing.
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View this Product Demonstration to explore the new features and updated capabilities of the latest Tribold EPM product.
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CSPs recognize that in order to truly optimise the customer experience, there is a vital dependency on optimising the product experience. This webinar will help you understand the latest capabilities in Tribold EPM v5 and how a rapidly increasing number of CSPs are using Tribold to manage their product portfolios and dramatically enhance the customer experience.
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The business challenge behind the customer experience comes down to a basic premise: what should I be selling to my customers and what do I need to do to effectively deliver and manage that. This webinar will help you to understand how by simplifying and explicitly managing your products in a single enterprise product catalog, CSPs can deliver enormous benefits including lower costs, greater commercial and operational agility, and increased customer satisfaction.
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In this 60 minute webcast you will get answers to the key questions that explore the evolution of the Product and Service Catalog solution for CSPs.
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An hour-long webinar to showhow Communication Service Providers (CSPs) focused on the Enterprise and Corporate market can leverage Tribold EPM to provide customized product offers at a lower cost and with a faster time to market.
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This hour-long webinar tells how Communication Service Providers (CSPs) can gain a step change improvement throughout the Order-to-Install process by leveraging Tribold EPM to provide the single point of truth for product and service definitions.
Speakers:
Ernest Margitta, Director, Product Marketing, Tribold
Catherine Michel, CTO, Tribold
Archive
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Service Syndication is going to play an important role in the
transformation of the telecom industry. Using it, telcos will be able to
get products to market faster, develop specializations that they can
sell on as services to other players, and participate in the fast growing
market for Web services. If industries can be said to have a life, then
syndication will be a life-changing event for the delivery of online
services.
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TM Forum Perspectives magazine features a focus on the critical role of the catalog as the industry enters a new phase of its lifecycle
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Tribold has produced an integrated solution based on Tribold EPM and Microsoft Dynamics CRM with a configuration specific to communication service providers (CSP's).The solution platform for product management, order capture and customer relationship management (CRM) can be used as a baseline for implementations where one or both functions are required.
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To better compete in the Asia Pacific telecom market, this leading communications service provider needed a way to revamp its product delivery capabilities and address distressing time-to-market and cost performance. By taking a product-centric view of its product management and IT operations, the company pursued and successfully executed several leading product life-cycle management practices such as centralized product data, standardized business methods, and strategic systems integration. The result. The company can now deliver products an average of seven to eight times faster with up to 80% savings in manpower.
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CSP Enterprise Product Management:
The Solution to Organizing the Factory and the Store
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Telecommunications, since inception, has been a mass market product offering. Products were defined and configured onto the
network while the billing and customer management software was rewritten to include the new offering. The process took a year
or more to complete but the product, once deployed, didnt change and with only a few new offerings being developed at any one
time, it worked. But all that has changed now.
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Representatives from Tribold, the TeleManagement Forum and Gartner participate in the webcast which explores the reasons why a centralized product and service catalog is at the top of the Communications Service Provider (CSP) agenda in facing the commercial challenges presented by todays complex telecommunications industry.
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Tribold are leading contributors to the ongoing TMF Catalyst program with direct activity in the ground breaking areas of the Content Encounter, SDF, PLM, SID, Master Data Management and Business Activity Monitoring. At TMW Orlando 2009 Tribold presented the Optimizing the Move to Next Generation (OMnG) catalyst.
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Find out how the TMForum's 'Building Marketplaces with Managed Syndicated Services' Catalyst Project is set to change the way telecom services are delivered.
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End to end demonstration of TeleManagement Forum Service Syndication Catalyst.
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